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THE HOTEL AND ITS FUNCTIONS: GUEST SERVICES

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Hotels and the Environment

Over the past two or three decades concern has arisen over the effects of human activities on the environment. The key problems...

Hotels and the Environment

Over the past two or three decades concern has arisen over the effects of human activities on the environment. The key problems...

Hotel Organization

Organization is the framework in which various activities operate. It is concerned with such matters as the division of tasks within firms...

The Hotel as a Total Market Concept

From the point of view of its users, a hotel is an institution of commercial hospitality, which offers its facilities and services...

Determinants of Hotel Staffing

In their study of British hotels, the Department of Employment Manpower Research Unit (1971) identified eight main factors that determine hotel staffing:  
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